Terms & Conditions

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Terms & Conditions

Confirmation of details

Please confirm any dietary requirements at least 3 days before the order date. If any guests have food allergies, kindly inform us so we can accommodate their needs. We cannot be held responsible for any allergic reactions if we are not notified in advance.

Prices

Prices might go up because groceries, energy, and other costs are rising. We usually change our prices once a year on January 1st.

Delivery charge

We will apply a delivery fee based on your order and how far it is.

Deposit and payments

All quotes depend on availability when you book, and a 30% deposit is needed to confirm your order. An order is not confirmed until we receive the deposit. The remaining payment is due on the delivery day. We also offer food warmers for rent. The rental cost is 5 euros per day, plus a 20 euro deposit for each warmer. The warmer must be cleaned and returned within 2–3 days in the same condition it arrived. After we check the warmer, we will return your deposit to your bank account.

Cancellations

According to market standards, if you cancel your order more than 3 full days before the order date, the advance payment will be applied to future orders. However, if you cancel within 3 days of the order date, there will be no refund provided.

Failure to perform

If we are unable to deliver your order due to unavoidable circumstances such as disputes, strikes, accidents, transportation issues, or the unavailability of food and beverages, we will fully refund all amounts paid to date.

Dispute resolution

In the event of any disputes or concerns related to our products or services, please direct your inquiries to us via the following methods:

Email: info@charcoalfoods.nl

Phone: 0684432105

We strictly prohibit discussing or posting any disputes or concerns on social media platforms such as WhatsApp, Facebook, Twitter, Instagram, etc. We are committed to resolving any issues you may have in a timely and efficient manner through direct communication channels.

Disposable box chargers

According to the new rules, you have to pay extra for disposable boxes. You can also pick reusable food boxes that are safe to use in the microwave and dishwasher. This option is better for the environment, and we encourage people to choose it. There is no extra charge for reusable boxes. You need to clean those boxes in dishwasher and send them back to our address in 3-4 days.

Quotation

Your quotation is valid for 48 hours from receipt.

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